Correction of Errors

The cardholder is responsible for initiating action promptly, upon review of the transactions in the online system or the monthly statement, to correct errors and questionable charges. The cardholder should first contact the supplier directly to notify them of a dispute. Most errors and questionable charges can be corrected by contacting the supplier directly. If the supplier agrees that an error has been made, the supplier will adjust the cardholder’s account. This should be noted in the reconciliation to ensure that the appropriate credit is received and is reflected on the next monthly statement. A cardholder should always have the merchant post a credit to the corporate card account to which the purchase was originally made. The cardholder should never accept cash.

Errors that cannot be corrected with a supplier are resolved by calling the corporate card system customer service at (888) 449-2273 to report the dispute. The disputed transaction should also be indicated in the online system. All disputes must be submitted to the corporate card system either online or by phone call within 60 days of the transaction posting date.

All purchases made with a given corporate card will be charged against a predetermined general ledger account code.